Why didn’t I receive my order?

If you have not received the purchased guide, something has probably failed.

The most common reasons

1. The order confirmation e-mail may have been placed in the SPAM folder in your e-mail inbox. Check your SPAM folder to be sure.
2. Your payment is still being processed by payment systems, and this sometimes continues until your credit/debit bank has sent you a transaction approval. In this case, either the transaction will be successful or rejected. In both cases, you should receive a confirmation.
3. You may have entered an incorrect e-mail address when entering your details in the order, then you will not receive any confirmation because the reply from the store will not be received. In this case, you must wait for the debit to appear on your payment card and then contact us via the website contact form so that we can send you the order to the correct e-mail address.
4. System overload is also a common cause. Transactions in online stores are processed by advanced transaction systems, the human hand is not involved in this process. A slight temporary overload of the server or disruption of communication between the server and the payment system is enough to disrupt the transaction, then you may not receive your order on time because it is still waiting for a message from the company processing your payment.

What next, if the above happens?

The main thing is not to panic, nothing happens except that we are frustrated because we did not receive the order. If so, we sincerely apologize on behalf of all technical solutions, we will do our best to fix it, but to help you we need to know about it. Unfortunately, despite the fact that the store system informs you that your order has been completed, for the above 4 reasons you may not have received it.

After waiting 48 hours (working days), please contact us via the contact form and inform us that you have not received your order. Remember to provide as much information as possible about the order, i.e. your name and surname, order number, order date, and the last 4 digits of your credit/debit card. This information will allow us to quickly find your transaction and identify the problem, then we will send you a manual copy of the order, or we will refund your money if it has been finalized and not processed. Remember that there are no problems that cannot be solved, but sometimes it takes patience.

We hope this information will help you understand why you did not receive a transaction or order confirmation, making it easier for us to help you.